07500 536 979


Welcome to Hands on Consulting

Hands On Consulting is me, Stef Lauer. I specialise in delivering Customer Service Training for the hospitality industry in the Highlands & Islands of Scotland. I take a holistic look at your establishment, and tailor the training to your requirements.

Hands On is also your one-stop-shop for other HR services as well as First Aid At Work training.


  • Hands on
  • Tailored to your requirements
  • Focused on practical delivery rather than theory


  • Increased positive customer feedback
  • Improved staff satisfaction & retention
  • A comprehensive business review

How can I help you?

West Highland College - School of Adventures

Nov 17, 2016

I was delighted to be delivering a customised guest lecture for 3rd year students of the School of Adventures at the University of the Highlands & Islands in Fort William. The subject was on "Customer Care in the Adventure Tourism". 

Latest News

No news item for a while but life has been busy with work and play. 

A great project - delighted to be training some of their rangers. 

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