07500 536 979


Customer Relationship Skills Training

Stef Lauer - Customer Relationship Skills Training Hands On Consulting is me, Stef Lauer. I specialise in delivering Customer Relationship Skills Training for the hospitality and outdoor industry across Scotland. I take a holistic approach to your organisation, and tailor the training to your requirements.

Hands On is also your one-stop-shop for Leave No Trace Eco training and First Aid Training at work (from 1 day to 3 day courses) and for the outdoor industry (16 hours as per your NGB requirement).

For guided walking tours of Edinburgh please visit my other website www.annelistertours.co.uk 



  • Hands on
  • Tailored to your requirements
  • Focused on practical delivery rather than theory


  • Increased positive customer feedback
  • Improved staff satisfaction & retention
  • A comprehensive business review

How can I help you?

Guide Training for Wandern Schottland

Jun 29, 2020

I recently delivered a bespoke one day training course for the guiding team at German walking tour operator, Wandern Schottland 

Wandern Schottland can now proudly display that they are Leave No Trace certified. Well done Team WS! 

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Latest News

Leave No Trace has become more important than ever. Here you can learn more about the 7 principles or guidelines of this important framework. 

What's new? 

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