Hands On Consulting is me, Stef Lauer. I specialise in delivering Customer Service Training for the hospitality industry in the Highlands & Islands of Scotland. I take a holistic look at your establishment, and tailor the training to your requirements.
Hands On is also your one-stop-shop for other HR services as well as First Aid At Work training.
I was delighted to be delivering a customised guest lecture for 3rd year students of the School of Adventures at the University of the Highlands & Islands in Fort William. The subject was on "Customer Care in the Adventure Tourism".
A great project - delighted to be training some of their rangers.
Great few days teaching Emergency First Aid at Work with an Outdoor element to groups organised by Cycling UK.